We Would Love to Hear From You
At Shdehaven, every customer matters. Whether you have a question about an order, need help finding the right piece, or simply want to share your thoughts — we are here, and we are listening. Your experience with us does not end at checkout. It is something we take seriously every step of the way.
Get in Touch
The best way to reach our team is by email. We read every message carefully and respond personally — no automated replies, no copy-paste answers.
Email: support@shdehaven.com
Phone: +17736704030
Our Hours
Our customer care team is available Monday through Friday, from 9:00 AM to 6:00 PM. We do our best to be available and responsive during these hours so that your questions are answered promptly and thoroughly.
Please note that we are closed on weekends and public holidays. Messages received outside of business hours will be picked up on the next working day.
Response Time
We aim to respond to all enquiries within 24 to 48 hours on business days. During peak seasons or promotional periods, response times may be slightly longer, but we will always get back to you. Your message will never go unanswered.
To help us assist you as quickly as possible, please include your order number (if applicable) and a clear description of your enquiry when you write to us.
What We Can Help With
Our team is happy to assist with a wide range of enquiries, including but not limited to:
Order tracking and delivery updates — Questions about sizing, fit, or styling — Returns, exchanges, and refund requests — Product availability and restocks — General feedback about your shopping experience — Wholesale or collaboration enquiries
Whatever is on your mind, do not hesitate to reach out. We are always glad to help.
Company Information
Shdehaven is proudly operated by HALIOR LLC. For formal correspondence or any legal or business-related enquiries, please direct your communication to our registered address below.
HALIOR LLC
7602 E Avalon Dr,Scottsdale, AZ 85251
Phone: +17736704030
Email: support@shdehaven.com
A Note From Us
We know that reaching out to a brand can sometimes feel uncertain — you wonder if anyone will actually read your message, or if you will receive a helpful answer. We want you to know that at Shdehaven, real people handle every enquiry. We care about getting things right, and we are committed to making every interaction with us feel as considered and thoughtful as the clothing we make.
Thank you for choosing Shdehaven. We look forward to hearing from you.