Shipping Policy

Last updated: September 11, 2026

At Shdehaven, we are committed to getting your order to you as quickly and reliably as possible. Please read this policy carefully so you know exactly what to expect from the moment you place your order to the moment it arrives at your door.

Order Processing Time

All orders are processed within 1 to 3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day. You will receive an email notification with your tracking information once your order has been dispatched.

Please note that order processing time is separate from shipping transit time. Your total delivery window is the sum of both.

Shipping Method

We currently offer Standard Shipping on all orders. Standard Shipping is a reliable, tracked service that ensures your order is handled with care from our warehouse to your address. All shipments include a tracking number so you can monitor your delivery at every stage.

Shipping Fee

A flat-rate shipping fee of $5.99 USD applies to all orders, regardless of order size or destination. The shipping fee will be clearly displayed at checkout before you complete your purchase.

Delivery Areas & Estimated Transit Times

We ship to most countries and regions worldwide. Estimated transit times below reflect shipping time only and do not include order processing time. Please allow an additional 1 to 3 business days for order processing.

United States: 5 – 10 business days
Canada: 7 – 14 business days
United Kingdom & Europe: 10 – 20 business days
Australia & New Zealand: 10 – 20 business days
Asia (including Hong Kong, Japan, South Korea, Singapore): 7 – 15 business days
Rest of World: 14 – 30 business days

Total estimated delivery time = Processing (1–3 business days) + Transit time (as above).

Please note that these are estimates only. Actual delivery times may vary depending on carrier capacity, customs processing, and local postal conditions. We are not responsible for delays caused by customs authorities or circumstances outside our control.

Regions We Do Not Ship To

At this time, we are unable to ship to the following regions due to carrier limitations or regulatory restrictions:

Cuba — Iran — North Korea — Syria — Crimea — Russia — Belarus — Any country subject to international trade sanctions or embargo

If your country is not listed above but your order cannot be fulfilled, we will notify you promptly and issue a full refund. If you are unsure whether we ship to your location, please contact us before placing your order.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 24 hours for tracking information to become active after you receive this email.

If you have not received your tracking information within 5 business days of placing your order, please contact us at support@shdehaven.com.

Lost or Damaged Packages

Lost packages: If your order has not arrived within the maximum estimated delivery window and tracking shows no recent updates, please contact us at support@shdehaven.com with your order number. We will open an investigation with the carrier on your behalf. If the package is confirmed lost, we will offer a full refund or resend the order at no additional cost.

Damaged packages: If your order arrives damaged, please notify us within 48 hours of delivery. Send an email to support@shdehaven.com with your order number, a description of the damage, and clear photographs of the item and packaging. We will assess your claim and arrange a replacement or refund where appropriate.

Please note that Shdehaven is not responsible for delays or losses caused by incorrect or incomplete shipping addresses provided at checkout. It is your responsibility to ensure all delivery information is accurate before submitting your order. If you notice an error in your shipping address, please contact us immediately at support@shdehaven.com. We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has been processed.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees upon arrival in your country. These charges are determined by your local customs authority and are entirely the responsibility of the recipient. Shdehaven has no control over these fees and cannot predict their amount. We recommend checking with your local customs office for more information before placing your order.

Contact Us

If you have any questions about your shipment or this policy, please get in touch with our customer care team:

HALIOR LLC
7602 E Avalon Dr,Scottsdale, AZ 85251
Phone:+17736704030
Email: support@shdehaven.com