Frequently Asked Questions
We have put together answers to the questions we hear most often. If you do not find what you are looking for, our team is always happy to help.
Do I need an account to place an order?
Not at all. You are welcome to check out as a guest whenever you like. That said, having an account does come with a few advantages worth considering. You will enjoy a faster checkout experience, easy access to your order history and status updates, and you will be among the first to hear about new arrivals and exclusive offers. It only takes a moment to set up, and it is entirely optional.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. PayPal is also available at checkout. All payment options are displayed at the time of purchase so you can choose what works best for you.
How secure is my personal and payment information?
Your security is something we take seriously. All transactions on our site are processed through SSL-encrypted pages, meaning your information is protected from the moment you enter it. Your payment details are transmitted directly to our payment provider and are never stored on our servers. You can shop with confidence knowing your data is in safe hands.
Will I be charged in US Dollars?
Yes, all transactions on our site are processed in US Dollars. If your card is issued in a different currency, the final amount charged will be converted according to your card issuer's exchange rate on the day the transaction is processed. We recommend checking with your bank if you have any questions about potential conversion fees.
How do I enter my shipping address correctly?
Our website operates in English, so please make sure all information you enter — including your shipping address — is typed using English characters and standard punctuation. If your address contains accented or non-Latin characters, please substitute them with the closest English equivalent. This helps ensure your order reaches you without any delays or complications.
Can I update my shipping address after placing an order?
Unfortunately, we are unable to make changes to a shipping address once an order has been processed or dispatched. We recommend double-checking your delivery details before completing your purchase. Please also ensure you are shipping to a reliable address — particularly if you are travelling, as customs processing times can vary and we cannot guarantee how long a package may be held.
How long will delivery take, and how do I track my order?
Delivery times depend on the shipping option you select at checkout. Once your order has been dispatched, you will receive an email containing your tracking number and a link to monitor your shipment. Please note that while we do everything we can to get your order to you promptly, delays caused by customs authorities are outside of our control and may occasionally affect estimated delivery times.
What should I do if something is missing from my order?
We are sorry to hear that. If you believe an item is missing from your delivery, please reach out to our team as soon as possible at support@shdehaven.com with your order details. We will look into it right away and make sure the situation is resolved for you.
Still have a question?
We are always happy to hear from you. If your question was not covered above, do not hesitate to get in touch with our customer care team directly at support@shdehaven.com. We will get back to you within 24 to 48 business hours.